Refund policy

Our returns and exchange policy is subject to goods sold through our online store directly to you, with no exceptions for third party sales.

All policy changes will reflect on this page.

In brief, we will offer a full refund if the item(s) were paid for using a debit/credit card. For this purpose, we must receive the sold merchandise within 14 days from the delivery date.

Goods may only be accepted if they are not damaged, used or washed and in original packaging unless damaged. 

The Policy envisages the terms and conditions under which: 

• You are permitted to return goods purchased by you, subject to a valid reason;
• A refund may be obtained for goods purchased by you, subject to certain conditions;
• You may cancel orders for goods purchased by you within a stipulated period of time.

It is important to note while we best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.

Lastly, you agree, abide and acknowledge that Better Tomorrow Co.'s decision with regards to the Refund & Returns Policy shall be final and binding to you and that you shall not be entitled to raise any claims, damages, losses, liabilities, etc. of whatsoever nature in that regards once Better Tomorrow Co. has notified you about its decision.

 

What Can I Return And When?

• You receive a faulty or defective product
• You receive a product that is different from what you ordered
• If the product does not fit well (size issues)

 

What Products Can NOT Be Returned? 

• Items that have been worn, washed or soiled
• Consumable products like food and beverages, bath and beauty products
• Bulky items like furniture, statues, paintings, temples (mandir)
• Custom-made or hand-made products
• No refund, exchange or return on discount/sale items.

  

Conditions For Returning Products:

• The products must be returned in the original condition they were received in, along with any bills, tags, labels etc.
• Products must be in their original form and unsoiled
• Brand packaging should be intact
• Replacement of a product will be subject to availability of the product on the website at that time

Return, Exchange & Refund Guidelines: 

• There will be no returns or exchanges for products made as per custom requirements.
• There will be no refunds, returns or exchanges for products on discount/sale.
• A return/exchange request should be raised via email quoting order number to babystepsforabettertomorrow@gmail.com
• Sensitive cases will receive a call back from our team at Better Tomorrow Co. 
• Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.
• The email must be sent within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at our discretion.
• If a refund is agreed upon, then you must send the product back within 3 days of the date of agreement of the refund.
• Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product. This cost will have to be borne by you.
• If the goods are delivered to you in a damaged condition, please email us at babystepsforabettertomorrow@gmail.com with a photograph of the damaged product and order details.
• Exchanges are subject to the discretion of a friendly and diligent team at Better Tomorrow Co.
• Size change requests are considered only for exchange.
• Refunds are processed within 10 business days after receiving the returned goods.
• Returned goods should retain original tags. Goods that are damaged/without tags will be returned to the customer. We hope it doesn't come to this, but should the goods returned to us by you fail to meet our returns standards, the cost of returning it to you will have to be borne by you.